"Accidental" Counsellors

Accidental Counsellors - Responding to Refugee Trauma-Related Behaviours

Workshop overview

There will be times when people from refugee and asylum seeker backgrounds talk about their previous traumatic experiences of war and violence to workers and volunteers, or get angry or upset, or display other types of trauma reactions. This one-day workshop has been designed to give workers not trained as counsellors some basic tips and skills for how to recognise and deal with difficult behaviours in the workplace. It is mostly practical and focuses on a series of case studies and role plays to develop skills in dealing with trauma reactions. It is assumed that participants have attended an introductory workshop by STTARS such as the Core Concepts or equivalent.


  • The ‘accidental’ counsellor
  • Skills for managing trauma responses: Case studies and role plays
  • Disclosure
  • Sadness and depression
  • Anger and aggression
  • Dissociation
  • Panic attacks
  • Suicide threats

Who should attend?

Suitable for people working in a range of non-clinical settings such as casework, advocacy, teaching, youth work, welfare work and community development.

Workshop times

These workshops are typically run over 2 days from 9.30am-4.30pm

For actual training start and finish times please check the published course dates

Workshop fees

$X full | $X concession & STTARS Members

The workshop fee includes entrance to the workshop for the one day, a certificate of attendance, a participants handbook with key information from the workshop.

A light Morning and Afternoon tea will be provided.

Payment options

All registrations are online via Eventbrite and payment is by credit card. A confirmation email will be sent to you automatically.



Conference Room

81 Angas St


Getting there



A certificate for the one-day workshop will be emailed after the event to registered attendees.

Terms and conditions

Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days before the event. Registration once paid cannot be cancelled 14 days or less before the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STTARS is informed of the name change. Registration can be transferred to a different workshop only if notice is given to STTARS 14 days before the date of the original event the delegate registered for. The concession price is for full-time students and pensioners only and a photocopy or pdf of a valid concession card must be forwarded to the STTARS Training Coordinator upon registration. Registrations will not be confirmed until full payment is received. The STTARS Training Coordinator can be contacted at training@sttars.org.au or Ph: 8206 8900

Contact us

Email: training@sttars.org.au

Phone: (08) 8206 8900 Ask for the Training Administration Officer